Our COMMITMENT to protect Users & Consumers' Data

Privacy Policy of WELLET
Platform & Communications

Identity and Address

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, we hereby inform you as follows: On the website wellet.us and/or wellet.mx and/or wellet.cloud, at the Customer Service of WELLET Mexico S.A. de C.V., who operates under the trade name Wellet, with address at Calle Mojarra Nro 17, Solonia SM3, Benito Juarez, Quintana Roo (C.P. 77500), we are committed to protecting your privacy. This Privacy Notice details the information you provide us as a customer/user, how we collect it, what we do with it, and how we protect it. In this regard, we inform you that your personal data will be treated and safeguarded based on the principles of legality, quality, consent, information, purpose, loyalty, proportionality, and responsibility, as established in the Federal Law on the Protection of Personal Data Held by Private Parties.

Contact Information

You can contact us by writing an email and sending it to the email address contacto@wellet.us or by postal mail to the address Calle Mojarra Nro 17, Solonia SM3, Benito Juarez, Quintana Roo (C.P. 77500), Attention - Legal.

For What Purposes Do We Collect and Use Your Personal Data?

The personal data collected will be used solely and exclusively for the following necessary purposes: follow-up, update, sale, and confirmation of the Shows/Activities listed in the website, services and reserved products, sending service quotes, as well as following up on your reservation. In the event that data is requested for a commercial operation specified in the paragraph above, information such as financial information, including credit card number, and other exclusive information, such as user identification and passwords, billing or transactional information, banking information, etc., may be requested. The aforementioned financial information, including credit card numbers, is used exclusively to process credit requests, payments, and for fraud prevention.

Collected Personal Data and Means of Obtaining Them

The personal data collected for the purposes set out in this Privacy Notice are obtained in the following ways: When you provide them directly, including contracting a product or service though WELLET, participating in promotions, offers, and sponsorships. When you visit our websites or use our Apps and enter your information. When you use our Customer Service. When we obtain information through other sources permitted by law.

Information Collected

To carry out the purposes described in this Privacy Notice, we will use the following personal data:


Full name
Home phone
Office phone
Cell phone

User registration:

First names
Last names

Credit Card Information:

Credit Card Number
Cardholder's Name
Expiration Date

In accordance with articles 8, 10, and 37 of the Federal Law for the Protection of Personal Data Held by Private Parties ("LFPDPPP"), financial data such as Credit Card Data does not require explicit consent to be used.

Sensitive Personal Data

We inform you that in order to fulfill the purposes set out in this privacy notice, in addition to the personal data mentioned above, sensitive personal data may be collected and processed, such as: physical condition, health status, disability and medical documents, banking information, which require special protection. We commit to treating them under the strictest security measures to guarantee their confidentiality.

Limitation on the Use of Your Personal Data

You can limit the use of your personal data in order not to receive information about promotions, offers, and additional services that we offer by phone or by email, by sending your request to the email address contacto@wellet.us or by postal mail to the address Calle Mojarra Nro 17, Solonia SM3, Benito Juarez, Quintana Roo (C.P. 77500), Attention - Legal.

Transfer of Personal Data

Your personal data will not be transferred and processed within and outside the country, to any third party or any type of individuals, companies, organizations, and authorities other than us. Personal data can only be transferred to third parties by: (i) express consent, (ii) by resolution or order of a judicial or administrative authority, and (iii) when it comes to personal information that, by provision of a law, is considered public.

How Can You Access, Rectify, Cancel, or Oppose the Use of Your Personal Data or, if Applicable, Revoke Your Consent?

You have the right to know what personal data we have about you, how we use it, and the conditions of use of that data (Access). Likewise, you have the right to request the correction of your personal information in case it is outdated, inaccurate, or incomplete (Rectification); that it be deleted from our records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations provided for in the regulations (Cancellation); as well as opposing the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

Modifications to the Privacy Notice

We reserve the right to make modifications or updates to this privacy notice at any time, to address legislative changes, internal policies, or new requirements for the provision or offering of our services or products. These modifications will be available to the public through the following means: (i) visible announcements in our establishments or customer service centers; (ii) brochures or pamphlets available in our establishments or customer service centers; (iii) on our website [privacy notice section].

Links to Third-Party Websites

The WELLET Privacy Notice only concerns our owned website and/or App. This does not include links to third-party websites. The use of information collected by these sites is entirely the responsibility of third-party websites. You should consider that other organizations have their own privacy notices regarding the collection and use of personal information, as well as the use of cookies. If you are concerned about how other websites might use your information, we recommend that you read their privacy policy or contact the organization that owns the website.


The security and confidentiality of the data that users provide when contracting a service or buying a product online will be protected by a secure server, so that the data sent will be transmitted encrypted to ensure its safeguard. However, despite having increasingly secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; therefore, once received, every effort will be made to safeguard the information.

Improper Treatment of Your Personal Data

If you believe that your right to the protection of personal data has been violated by any conduct of our employees or our actions or responses, you believe that there is a violation of the provisions provided in the Federal Law on the Protection of Personal Data Held by Private Parties, you may file the corresponding complaint or report with the IFAI, for more information visit www.ifai.org.mx


We'll do our best to honor our commitment to protect Customer & User data.